Applied Tech & Logistics Admin Services
Defining Roadside Assistance Technology

A wealth of market knowledge & experience behind us

Applied Tech & Logistics Admin Services was formed through the collaboration of working with various motor clubs and corporate clientele and building dispatch platforms and processes to best meet their needs, over the last 25 years.

Best-In-Class
Dispatch
Platform

Robust ‘Receive & Dispatch’ proprietary software designed to administer the entire 24/7 roadside assistance process from start to finish.

Complete
Claim
Administration

We have a true understanding of what it takes to service someone else's customer during an unfortunate roadside event.

24/7/365
Nationwide
Coverage

Our goal is to get customers back on the road as quickly as possible via efficient technology and a vast service provider network footprint.

100%
Satisfaction
Guarantee

ATLAS is the only full-service dispatch platform in the roadside assistance space that has maximized the dispatch process through automation while improving service provider relationships.

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Best dispatch system in the marketplace (ATLAS)
9500
# of Accessible Nationwide Service Providers
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Years of Combined Key Management Experience
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% Increase in Customer Retention
0
% Satisfaction Guarantee

Our Expertise

Our team has developed several roadside assistance systems and applications across multiple sectors of business; however, ATLAS is the culmination of refinements and improved capabilities over many years of client interactions.

Commitment to the
Customer Experience

The customer is always the number one priority, and will be treated as such, through our industry experience, technology, and best practices which are applied to every facet of the dispatch process in ATLAS.

Specialize in Emergency
Roadside Assistance

ATLAS is a robust automated and customizable dispatch system which allows for complete management over a roadside assistance event, including CRM capabilities and statistical data analysis.

White Glove System
Designed to Perform

We stand by our satisfaction guarantee in that our system and services will drastically improve the roadside administrative process and overall customer experience.

We work together to understand our clients' needs and make it our passion - with dispatch systems and processes designed with flexibility and customized capabilities to ensure we are always able to meets the needs of your customers.

How We Work

24/7/365 Nationwide Assistance

Here is a brief overview of the assistance services we offer to the marketplace through our dispatch platform, ATLAS.

Emergency
Towing and
Roadside
Assistance


  • Nationwide 24/7 receive and dispatch capability with top quality technology and service providers for any type of vehicle on the road.
  • ATLAS administers, categorizes, and reports on the following emergency services: Towing, Winching/Extrication, Tire Change, Jumpstart, Lockout/Locksmith, and Fuel/Fluid Delivery.

Accident and
Collision
Towing
Assistance

  • ATLAS manages the vehicle triaging process around accident scene management, including vehicles which have already been impounded.
  • Administration of the release process and advanced charges with final delivery of the vehicle to its intended destination.
  • The result is a significant reduction in overall claim cost, administration, and claim cycle time.

Seamless
Claim and
Reporting
Solutions


  • Turn-key coordination of each service dispatched via ATLAS with automated quick payment to the service provider always at fair industry rates.
  • Reduction in overheard for our clients by eliminating administrative costs associated with a manual dispatch process and inefficient customer communication.

Dispatch
Options for
All Vehicle
Types

  • ATLAS is built to handle roadside assistance dispatch for any type of vehicle on the road, including Light, Medium, and Heavy-Duty vehicles, as well as Motorcycles, Recreational vehicles, and Trailers.
  • All services are categorized by vehicle class and type, whether for emergency roadside, transport, or accident-related towing, the platform is customized to client and product specs.

Our Process

Here is an example of our customized roadside assistance process for clientele across multiple industries.

Roadside
Assistance
Requests

  • Services can be requested through an automated digital intake process via an html web link or mobile application, as well as through a traditional call center intake process

Confirm
Customer
Coverage

  • Coverage validation of customers unique benefits and services via unique and reportable CRM functionality, compatible with various API system integrations and secure data storing protocols

Service
Provider
Selection

  • Lists of managed, insured, and classified services providers are populated based on their established coverage areas and are automatically selected with specific KPI driven algorithm.

Flexible
Dispatch
Processes

  • Dispatching service providers can occur manually via phone and email, or fully automated via digital dispatch technology, with customized protocols around non-members, cash calls, FNOL triage, etc

Automation
and Data
Analytics

  • Full-service communication and GPS tracking of events for our clients via customized web portals, as well as for customers via their mobile device, including a closed loop process with customized surveys and reporting metrics

Our Value

Applied Tech & Logistics Admin Services is uniquely positioned in the niche roadside assistance industry where our best-in-class proprietary dispatch and CRM system, ATLAS, provides multiple service request capabilities, real-time reporting, and fully customized direct system integration options. ATLAS which has been tailored to exceed the needs of our clients allows us to provide valuable consulting in the roadside assistance and towing industry with expertise in strategy, business development, software development, product development, and provider network services:

Operational
Consulting

Motor club and corporate client consulting driving strategy and process improvements using technology and best practices. Primary focus on operational process training, including implementation and workforce management recruiting, as well as general internal roadside assistance process efficiency improvements and automation.

Network
Consulting

Establishing service provider networks for industries such as, but not limited to, motor club, transport, logistics, associations, and insurance. Primary focus on National service provider network recruitment and rate negotiation management, contracting and licensing management, KPI's and service levels management, and digital dispatch automation results management.

Project Mgmt.
Consulting

Our team has true understanding of what it takes to service a customer during an unfortunate roadside event and takes great pride in building long-term partnerships with their clients. We oversee the development and implementation of systems, platforms, and processes, to facilitate our clients' dispatching capabilities and improve customer experience.